Shipping Policy

At Prestigant, we're committed to delivering your wigs with care and efficiency. Our shipping policy provides clear information about costs, delivery times, and the shipping process.

Order Processing

• Orders are typically processed within 1-3 business days after payment confirmation
• During peak periods (holidays, sales), processing may take up to 5 business days
• You'll receive a confirmation email once your order is placed

Shipping Costs

• Flat Rate: CA$5 on all orders
• FREE Shipping: On orders over CA$50
• International Orders: Customers are responsible for any customs duties, taxes, or import fees

Delivery Times

• Standard Shipping: 7-14 days after processing
• International Shipping: 10-21 days (varies by location)
• We'll notify you of any unexpected delays that may affect your delivery

Shipping Destinations

• Domestic: We ship to all addresses in Canada and the United States
• International: Available to select countries (viewable at checkout)
• Can't find your country? Contact us at support@prestigant.com

Order Tracking

• Tracking number provided via email once your order ships
• We partner with trusted carriers (Canada Post, USPS, DHL)
• If tracking hasn't updated, contact us for assistance

Lost or Damaged Orders

• Lost Orders: Contact us within 7 days of expected delivery date
• Damaged Orders: Contact us within 7 days with photos of damage
• We'll promptly arrange a replacement or refund

Returns and Cancellations

• Returns: 30-day return policy for unopened items
• Cancellations: Please contact us within 24 hours of placing your order
• See our Returns page for complete details

Contact Us

If you have questions about your order or our shipping process:

• Email: support@prestigant.com
  
• Hours: Monday-Friday, 9 AM - 5 PM EST

Last Updated: March 2025